🛡️ Terms of Service
Effective Date: July 13, 2025
Welcome to Reklo Figurine Studio. By purchasing from our store, you agree to the following Terms of Service. Please read them carefully before placing an order.
1. Overview
Reklo Figurine Studio specializes in the creation and sale of custom-designed, 3D-printed, and hand-painted figurines. All products are produced to order and may involve custom modeling where applicable.
2. Ordering & Customization
Customers may choose from our available collection or place a custom order.
Custom designs require clear instructions and may include revision limits.
Once the order is confirmed, production begins. There are no cancellations on custom orders once modeling or printing has started.
Customers may choose from our available collection or place a custom order.
Custom designs require clear instructions and may include revision limits.
Once the order is confirmed, production begins. There are no cancellations on custom orders once modeling or printing has started.
3. Monthly Payment Plans
We offer an installment plan for orders over a certain amount (as stated at checkout).
The figurine will be shipped only after full payment is received.
Missed or late payments may result in order delays or cancellation without refund depending on progress.
We offer an installment plan for orders over a certain amount (as stated at checkout).
The figurine will be shipped only after full payment is received.
Missed or late payments may result in order delays or cancellation without refund depending on progress.
4. Production & Shipping
Production time varies depending on complexity and queue status.
Estimated delivery times will be provided upon confirmation.
Shipping occurs only after the final payment is completed.
Production time varies depending on complexity and queue status.
Estimated delivery times will be provided upon confirmation.
Shipping occurs only after the final payment is completed.
5. Taxes & Fees
Applicable VAT and platform fees (Etsy, etc.) are included in the pricing and visible at checkout.
Buyers are responsible for any customs or import taxes their country may impose.
Applicable VAT and platform fees (Etsy, etc.) are included in the pricing and visible at checkout.
Buyers are responsible for any customs or import taxes their country may impose.
6. Returns & Repairs
- Due to the custom nature of our products, we do not offer refunds.
- If your item arrives damaged, we offer the following solutions:
- Free Repair Service – You may return the damaged item, and we will repair and ship it back to you. (Return shipping may apply depending on your location.)
- Replacement Parts – For minor damages, we can send replacement parts at no extra cost so you can fix the issue yourself.
- You must report any issues within 7 days of delivery, including clear photos of the damaged item and packaging. We reserve the right to assess the situation before approving any repair or part replacement.
- Free Repair Service – You may return the damaged item, and we will repair and ship it back to you. (Return shipping may apply depending on your location.)
- Replacement Parts – For minor damages, we can send replacement parts at no extra cost so you can fix the issue yourself.
7. Intellectual Property
Reklo Figurine Studio holds the rights to original sculpt designs unless the customer provides a licensed character and has the right to reproduce it.
You may not reproduce or resell our figurines without written permission.
Reklo Figurine Studio holds the rights to original sculpt designs unless the customer provides a licensed character and has the right to reproduce it.
You may not reproduce or resell our figurines without written permission.
8. Contact
If you have questions about your order, payments, or customization:
📧 Email: info@reklofigurinestudio.com